![]() She shared information about each horse as she got us situated, and for those of us near the front of the line, we got to chat with her about her work with horses and various experiences. The horses were all well trained, and Emily matched us all with the perfect mount. My husband and I fell somewhere between the two extremes. We ranged from no experience (and admitted fearful) to others who had ridden several times. There were a total of 8 for our 90 min ride. You were not interested.Įmily, our guide, was wonderful. ![]() If this company ever makes a mistake a refund or a free carriage tour or some kind of compensation is always offered, you were not offer the compensation because the company was not at fault in anyway – we did go out of our way to make you happy by offering for you to come another day. Once again I'm sorry that you're unhappy, but your account here was not accurate. ![]() You were also given the choice because you were so like to reschedule and come another day at no additional charge but you chose to continue on and ride. However you did not as you stated arrive at 7:30, you arrived immediately before 8 PM I'm sorry to hear you're disappointed in your ride, but this is not exactly what happened, I looked up all the information on your ride when I read this review, and you arrived at the Trail center at two minutes until 8 PM, and you are correct you were made to watch the safety video which took 12 minutes and then get loaded up onto your horse which takes 10 minutes – which made you late enough to miss the sunset – but this is why you're told that you must be there by 730 so that you have time to fill out your paperwork and put on your helmet and be mounted onto your horse, so that you're able to start walking at 8 PM.
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